ChatBots Design and Development

What are ChatBots?

Chatbots are virtual robots powered by Artificial Intelligence designed to simulate conversations with humans over messaging platforms such as facebook messenger.

A chatbot ("chatter robot") is capable of robotic textual or auditory responses that mimic human natural-language conversation. Instead of wasting your time checking FAQs online or waiting in service Queues for hours to talk an agent, you can instantly communicate with a chatbot and he will answer your questions and process your orders. Chatbots not only simulate conversations with human beings to answer questions but also they perform tasks. Users today on facebook messenger can order flowers by chatting with the 1-800-Flowers.com bot, get weather information from Poncho, a cool cat in a hoodie, read the latest news from CNN, and get documents and photos printed via HP Bot. In a nutshell, Chatbots provide one-stop-shop for many tasks.

Smartphone Activities Performed At Least Once Each Day - Business Insider

A recent Business Insider Report published in early 2016 revealed that app users are spending most of their time in social media apps. Today on average a user spends 50% of his time on his favorite app and 6 out of the 10 top used apps are messaging apps. Messaging apps are becoming even bigger than social networks and 90% of users use their phones for text messaging at least once a day. Referring to many users, chat has proven to be a convenient interface for customer service. Customers have stated that Chat will help them resolve their problems quickly and more effectively rather than using a separate service or app on their device to receive communications from their service providers.

Text Messaging
91%
Accessing Email
90%
Searching the Internet
76%
Social Networking
62%

Is a Chatbot Right for My Business?

If you are running a call center today, a chatbot will reduce the number of agents you have. If you are a lawyer, doctor, mortgage broker, running a Government Institution or even a reporter and you get asked daily multiple questions, then a chatbot can provide you with some initial screening. Chatbots are not only used for Question/Answer scenarios but also to order products. Ordering a delivery, booking an airline ticket, and purchasing a good can all be done through a conversation with a chatbot.

Chatbots combined with Artificial Intelligence is definitely a technology that have the opportunity to evolve and get better every day and eventually to disrupt human behavior.

- SunnyApps Founders

Work process

In all our projects, we follow a process that allows us to be systematic with our customers. We take our time in each phase of our customer engagement process and make sure we complete a milestone successfully before jumping into the next phase. We follow an agile methodology where we develop a prototype or what is known as Minimum Viable Product (MVP) at each phase. Once we release the MVP, we listen to our customer's feedback before moving forward.

Meet and Gather Requirements
The most important piece of any project is to well define the problem and gather enough requirements. If this is not done right, everything that follows won't reflect our customer's vision. That's why we spend most of our time to understand our customer's goals and aspirations. We then both develop a strategy and set the right project goals.
Design, Develop and Test
Following the requirements phase, we collaboratively work on an outline for the project. We create the right milestones and agree on a priority list. We follow an iterative process where we show our customers a UX design at every single stage before completing the work. We make sure we create each aspect of the experience to perfection. We follow an agile methodology and make sure we release a prototype before we complete the project. Our Software engineers develop the product our Quality Assurance team test it to ensure the quality. Most of our competitors cut corners by assigning the software engineer to do the testing which won't result in quality testing. At the end of the project, we make sure we deliver tested and reliable products.
Launch and Support
We launch your product and we will be there to support you along the way. We look for a long lasting relationship that is bigger than the project itself. We do stand behind our work and we will be there in case our customers require us to adjust the design at some other point in time.

Get in touch

Make sure to drop us a line if you have any questions or an enterprise app in mind. Even if you don't we would love to meet you for a coffee and know more about you.