A chatbot ("chatter robot") is capable of robotic textual or auditory responses that mimic human natural-language conversation. Instead of wasting your time checking FAQs online or waiting in service Queues for hours to talk an agent, you can instantly communicate with a chatbot and he will answer your questions and process your orders. Chatbots not only simulate conversations with human beings to answer questions but also they perform tasks. Users today on facebook messenger can order flowers by chatting with the 1-800-Flowers.com bot, get weather information from Poncho, a cool cat in a hoodie, read the latest news from CNN, and get documents and photos printed via HP Bot. In a nutshell, Chatbots provide one-stop-shop for many tasks.
A recent Business Insider Report published in early 2016 revealed that app users are spending most of their time in social media apps. Today on average a user spends 50% of his time on his favorite app and 6 out of the 10 top used apps are messaging apps. Messaging apps are becoming even bigger than social networks and 90% of users use their phones for text messaging at least once a day. Referring to many users, chat has proven to be a convenient interface for customer service. Customers have stated that Chat will help them resolve their problems quickly and more effectively rather than using a separate service or app on their device to receive communications from their service providers.
If you are running a call center today, a chatbot will reduce the number of agents you have. If you are a lawyer, doctor, mortgage broker, running a Government Institution or even a reporter and you get asked daily multiple questions, then a chatbot can provide you with some initial screening. Chatbots are not only used for Question/Answer scenarios but also to order products. Ordering a delivery, booking an airline ticket, and purchasing a good can all be done through a conversation with a chatbot.
In all our projects, we follow a process that allows us to be systematic with our customers. We take our time in each phase of our customer engagement process and make sure we complete a milestone successfully before jumping into the next phase. We follow an agile methodology where we develop a prototype or what is known as Minimum Viable Product (MVP) at each phase. Once we release the MVP, we listen to our customer's feedback before moving forward.
Make sure to drop us a line if you have any questions or an enterprise app in mind. Even if you don't we would love to meet you for a coffee and know more about you.